Welcome to Babylon Hotel & Serviced Apartments ("Babylon," "we," "us," or "our"). These Terms and Conditions govern your use of our website (www.babylonbd.com), our services, and your stay at our property. By accessing our website, making a reservation, or staying at our property, you agree to be bound by these Terms and Conditions.
1. Definitions
* "Guest," "you," "your": Refers to any individual, group, or entity making a reservation or staying at Babylon.
* "Hotel," "Property": Refers to Babylon Hotel & Serviced Apartments located in Baridhara DOHS, Dhaka, Bangladesh.
* "Services": Refers to accommodation, dining, and other facilities offered by Babylon.
* "Apartment": Refers to a serviced apartment unit at the Property.
* "Room": Refers to a hotel room unit at the Property.
2. Services Offered
Babylon offers fully furnished serviced apartments and hotel rooms for short-term and long-term stays, along with amenities such as dining, Wi-Fi, security, and guest support. We are a CQE Geneva Award Winner (2012) and QC100 certified, committed to quality and excellence.
3. Booking and Reservations
* 3.1. How to Book: Reservations can be made through our official website (www.babylonbd.com), by phone at +880 1974-225555, or via email.
* 3.2. Booking Confirmation: To confirm a reservation, an advance payment of 50% of the total booking amount is typically required. This advance is generally non-refundable as per our cancellation policy (see Section 6).
* 3.3. Guest Information: Upon booking, guests are required to provide valid identification (e.g., National ID, Passport with Visa for foreign nationals) and payment proof, which may be sent to our designated WhatsApp number (+880 1974-225555) or via other requested channels.
* 3.4. Group Bookings: Specific terms and conditions may apply to group bookings (reservations for multiple rooms/apartments). Please contact us directly for details.
* 3.5. Special Requests: Requests for specific room types, views, bedding, or other preferences are subject to availability and cannot be guaranteed. Accessibility needs should be communicated at the time of booking.
* 3.6. Third-Party Bookings: If a booking is made through a third-party website or travel agent, the terms and conditions of that platform will also apply, particularly concerning payments and cancellations. Our direct policies will apply to aspects of your stay not covered by the third-party terms.
4. Payment
* 4.1. Accepted Methods: We accept the following payment methods:
* Cash: BDT (Bangladeshi Taka), USD (US Dollar), GBP (Pound Sterling).
* Cards: Visa, MasterCard, American Express (Amex), Diners Club, Discover, JCB.
* Digital/Mobile Financial Services: PayPal, bKash, Nagad.
* Bank Transfer: Details available upon request (e.g., SCB Transfer).
* 4.2. Currency: All charges are typically processed in BDT unless otherwise specified. Currency conversion rates are subject to prevailing bank rates.
* 4.3. Taxes and Service Fees: All applicable government taxes and service charges are included in the quoted price unless explicitly stated otherwise. There are no hidden charges.
* 4.4. Full Payment: The remaining balance of your booking amount is typically due upon check-in, unless alternative arrangements have been agreed upon in writing. For long stays, periodic payments may be required.
5. Check-in and Check-out
* 5.1. Check-in Time: Standard check-in time is from 1:00 PM (13:00) local time.
* 5.2. Check-out Time: Standard check-out time is by 11:30 AM (11:30) local time.
* 5.3. Early Check-in / Late Check-out: Early check-in or late check-out is subject to availability and may incur additional charges. Please request this in advance.
* 5.4. Identification: All guests, including all occupants of a room/apartment, are required to present valid government-issued photo identification and/or passports with valid visas (for foreign nationals) upon check-in.
* 5.5. Keys: Room/apartment keys are issued at check-in and must be returned to the reception at check-out. A fee may apply for lost keys (see Section 7.5).
6. Cancellation, Modification, and No-Show Policy
* 6.1. FOR ROOMS:
* Cancellations made 48 hours or more prior to the scheduled check-in time (2:00 PM local time): You will receive a 50% refund of the advance payment.
* Cancellations made less than 48 hours prior to the scheduled check-in time, or in case of a no-show: The advance payment is non-refundable. If the booking was fully paid, a charge equivalent to the cost for the booked period (or a portion thereof, e.g., first night) may apply.
* 6.2. FOR APARTMENTS:
* Cancellations made 10 days or more prior to the scheduled check-in time (1:00 PM local time): You will receive a 50% refund of the advance payment.
* Cancellations made less than 10 days prior to the scheduled check-in time, or in case of a no-show: The advance payment is non-refundable. If the booking was fully paid, a charge equivalent to the cost for the booked period (or a portion thereof) may apply.
* 6.3. Modifications: Booking modifications are subject to availability and any applicable rate changes. Significant modifications may be treated as a cancellation and re-booking.
* 6.4. Third-Party Bookings: For bookings made through third-party platforms, their specific cancellation and modification terms and conditions will apply.
* 6.5. How to Cancel/Modify: Cancellations or modifications must be communicated to us through the original booking channel or by contacting our reservations department directly.
7. Guest Responsibilities and Conduct
* 7.1. Occupancy: The number of occupants in a room/apartment must not exceed the maximum capacity stated for that room/apartment type (typically 1-6 guests depending on the unit).
* 7.2. Visitors: Guests are responsible for their visitors. For security reasons, visitors may be required to register at the front desk. Unregistered overnight visitors are not permitted.
* 7.3. Noise and Disturbance: Guests are requested to conduct themselves in a manner that does not disturb other guests or residents. Excessive noise is not permitted, especially during night hours (e.g., 10:00 PM to 7:00 AM).
* 7.4. Damage to Property: Guests are responsible for any damage caused to the hotel property, rooms, apartments, furnishings, or equipment by themselves, their children, or their visitors. Babylon reserves the right to charge the guest for any such damages.
* 7.5. Lost Keys: A fee (e.g., Tk. 500 - Tk. 1000, subject to change) may be charged for lost room/apartment keys. Please inform reception immediately if a key is lost.
* 7.6. Smoking Policy: Smoking is strictly permitted only in designated smoking areas or in designated rooms/apartments that have private balconies. A cleaning fee will be charged if smoking occurs in a non-smoking room/area.
* 7.7. Illegal Activities: The use of hotel property for any illegal activity is strictly prohibited.
* 7.8. Pets: Pets are generally not allowed unless prior explicit permission has been granted by management. Specific conditions and fees may apply.
* 7.9. Compliance: Guests must comply with all reasonable requests and instructions from Babylon staff.
8. Hotel Rights and Management
* 8.1. Right to Refuse Service: Babylon reserves the right to refuse accommodation or services to any person for reasons including, but not limited to, intoxication, disorderly behavior, or failure to comply with these Terms and Conditions.
* 8.2. Right of Entry: Babylon staff reserve the right to enter rooms/apartments for housekeeping, maintenance, security, or emergency purposes.
* 8.3. Security: Babylon is located in Baridhara DOHS, a secure area with 24/7 CCTV surveillance and trained security personnel. However, guests are advised to take precautions for their personal belongings.
* 8.4. Safety Deposit Boxes: Secure safety boxes are provided in each apartment/room for valuables. Guests are encouraged to use them. The hotel’s liability for items not secured or items of extraordinary value may be limited by applicable law.
9. Facilities and Services
* 9.1. Wi-Fi: Complimentary high-speed Wi-Fi is available for guests. Use of Wi-Fi is subject to fair usage and must not be used for any illegal or malicious activities.
* 9.2. Parking:
* Free outside parking is available on a first-come, first-served basis.
* Inside secured parking is offered at a nightly fee (e.g., Tk. 500 per night), subject to availability.
* Vehicles are parked at the owner’s risk. Babylon is not responsible for any loss or damage to vehicles or their contents.
* 9.3. Kitchen and Laundry: Serviced apartments include kitchen facilities and access to laundry services/machines as detailed for each apartment type. Guests are expected to use these facilities responsibly.
* 9.4. Dining: On-site dining options are available, offering a variety of cuisines. Room service is available during specified hours (e.g., 7 AM - 12 AM, pre-orders after 10 PM). Special dietary needs (Vegetarian, Halal, Gluten-free) can be catered to with advance notice.
* 9.5. Cleaning Policy:
* Short Stays: Complimentary daily housekeeping.
* Long Stays: Regular cleaning as per an agreed schedule.
* 9.6. Luggage Storage: Complimentary luggage storage is available for guests. Babylon is not liable for loss or damage to stored luggage beyond a reasonable period or if items are perishable or valuable and not declared.
* 9.7. Accessibility: Wheelchair-friendly rooms are available on the ground floor. Please specify accessibility requirements at the time of booking.
* 9.8. Emergency Support: A 24/7 front desk and emergency contact service is available.
* 9.9. Tours and Meeting Rooms: Dhaka sightseeing tours and meeting room facilities are available at additional charges and subject to specific terms.
10. Limitation of Liability
* To the extent permitted by law, Babylon shall not be liable for any indirect, consequential, or punitive damages, including loss of profits or data, arising out of or in connection with your stay or use of our services.
* The Hotel's total liability for any claim arising out of these Terms and Conditions or your stay shall not exceed the total amount paid by you for the specific booking related to the claim.
* Babylon is not responsible for any loss or damage to personal property unless caused by the gross negligence or willful misconduct of its employees. Guests are advised to secure their valuables.
* Babylon is not liable for failure to perform its obligations if such failure is as a result of Force Majeure (e.g., natural disasters, government actions, pandemics, acts of war, etc.).
11. Privacy Policy
Babylon is committed to protecting your privacy. We collect and use personal information in accordance with our Privacy Policy, which is available on our website [Provide a link to your Privacy Policy if it's a separate page, e.g., www.babylonbd.com/privacy-policy]. By agreeing to these Terms and Conditions, you also consent to the practices described in our Privacy Policy.
12. Governing Law and Dispute Resolution
These Terms and Conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.
13. Amendments to Terms and Conditions
Babylon reserves the right to amend these Terms and Conditions at any time without prior notice. The updated Terms and Conditions will be effective upon posting on our website. Your continued use of our services or website after such changes constitutes your acceptance of the new Terms and Conditions.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.
15. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Babylon Hotel & Serviced Apartments
Address: House 319, Eastern Road (Lane # 4), Baridhara DOHS, Dhaka – 1206, Bangladesh
Phone/Whatsapp: +880 1974-225555
Email: info@babylonbd.com
Website: www.babylonbd.com
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